![]() Make sure that a high-speed HDMI cable is being used and is securely connected to the HDMI ports labeled ARC or eARC/ARC on both products, and on the audio system side, connect the HDMI cable to the HDMI output terminal. NOTE: Depending on the product used, the setting name may be different, or may not exist at all In the HDMI related settings of the audio system, set the Audio Return Channel ( ARC) or TV Audio Input Mode to On or Auto. ![]() NOTE: If your TV is a Bravia, set the BRAVIA Sync option to On Make sure the Control for HDMI option of both products is set to On in the menu systems The TV and audio system must both have the latest software installed NOTE: If model-specific information is needed to complete any of these steps, or to determine if your product supports the ARC/eARC feature, refer to the manual supplied with the product. To fix this issue, check these suggestions. ![]() For additional details, refer to the How to hear the television sound through the speakers of a stereo receiver or home theater system article. If either of the products doesn’t support ARC/eARC, the connection of an optical audio or audio cable will be needed. IMPORTANT: To use the ARC/eARC feature, both the TV and audio system need to support ARC/eARC. This solution is designed to assist when the ARC/eARC feature is not working and both the TV and audio system are compatible with the feature. ![]()
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